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Email Marketing Glossary.

Clear, no-fluff definitions of every email marketing term that matters—from open rates to double opt-in. 

 

Browse Abandonment Email

A browse abandonment email is an automated message triggered when a shopper views products or categories but leaves without adding anything to their cart, nudging them back to continue shopping.

Also known as: browse abandonment, browse recovery email

Browse abandonment catches interest even earlier than cart abandonment. The shopper showed curiosity but didn't commit — a well-timed reminder can bring them back before that interest fades.

How does browse abandonment work?

When a known subscriber views products without adding to cart, a workflow triggers an email featuring what they browsed (and often related items), usually within hours.

Browse abandonment vs. cart abandonment

Cart abandonment targets shoppers who added items and left; browse abandonment targets earlier, lower-intent interest. Browse emails typically convert less than cart emails but reach a larger audience.

What makes a good browse abandonment email?

Show the viewed products, keep it helpful rather than pushy, add social proof, and include a clear path back to the product page.

Frequently asked questions

What is a browse abandonment email?
A browse abandonment email is an automated message triggered when a shopper views products or categories but leaves without adding anything to their cart. It nudges them back to continue shopping.
How is browse abandonment different from cart abandonment?
Cart abandonment targets shoppers who added items to their cart and left; browse abandonment targets earlier, lower-intent interest from people who only viewed products. Browse emails reach more people but convert somewhat less.
How does a browse abandonment email work?
When a known subscriber views products without adding to cart, a workflow automatically sends an email featuring what they browsed, often with related items, typically within a few hours.
What makes a browse abandonment email effective?
Show the specific products the shopper viewed, keep the tone helpful rather than pushy, add social proof like reviews, and include a clear link straight back to the product page.
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