Frequently Asked Questions
Do you restrict features while on the free trial?Nope! During your 14-day trial you’ll have free rein to use all of the features Drip has to offer. Here are a few features we think you’ll like:
- Automated workflows based on customer activity
- SMS (text message campaigns – free until the end of 2020)
- 90+ integrations (including to Shopify, Magento, and WooCommerce)
- Email templates and visual builder
When will I get charged for my trial?Because we don’t ask for your credit card info in order to take a trial, your card won’t get charged unless you choose to upgrade your account. However, if you don’t upgrade your account and your trial expires, then your account will become inactive and any active forms and campaigns will be paused until you upgrade. You can upgrade by going into the “Billing” section under “Settings” at any time.
What's the setup process like?We've made the setup workflow as painless as possible. It's a simple three-step process; connect your ecommerce shop to Drip (or install our JavaScript snippet), import your people, and activate your campaign or workflow. Then it's off to the races.
Can I change my plan?Drip will always place you in the most cost-effective plan based on the number of active people in your account and the volume of emails you send during the month. If you exceed the limit for your specific plan, we'll move you to the next higher plan for your next bill. When you prune your list or people become inactive, dropping your account into a lower plan level, we'll simply downgrade you automatically after your next charge.