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Email Marketing Glossary.

Clear, no-fluff definitions of every email marketing term that matters—from open rates to double opt-in. 

 

Marketing Automation

Marketing automation is the use of software to automate marketing tasks and campaigns — across email, SMS, onsite, and more — based on triggers, rules, and customer data.

Also known as: automation platform, marketing automation software

Marketing automation lets you run sophisticated, personalized campaigns without doing everything by hand. Set the logic once, and the software delivers the right message to the right person at the right time.

How does marketing automation work?

You build workflows triggered by behavior or data — a signup, a purchase, an abandoned cart — with conditions and timing. The platform then executes them automatically for every qualifying customer.

What can you automate?

Welcome series, abandoned cart recovery, post-purchase flows, win-backs, and cross-channel journeys spanning email, SMS, and onsite messaging.

Why use marketing automation?

It saves time, scales personalization, and reaches customers at high-intent moments — which is why automated messages consistently outperform manual sends.

Frequently asked questions

What is marketing automation?
Marketing automation is the use of software to automate marketing tasks and campaigns across channels like email, SMS, and onsite, driven by triggers, rules, and customer data rather than manual sending.
How does marketing automation work?
You build workflows triggered by behavior or data — such as a signup, purchase, or abandoned cart — with conditions and timing. The platform then runs them automatically for every customer who qualifies.
What's the difference between marketing automation and email automation?
Email automation focuses specifically on automated email. Marketing automation is broader, coordinating automated messages across multiple channels — email, SMS, onsite, and retargeting — from unified customer data.
Why is marketing automation valuable for ecommerce?
It saves time, scales personalization, and reaches shoppers at high-intent moments across channels. Automated flows like abandoned cart and welcome series consistently drive more revenue than manual campaigns.
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