Spam email has notoriously stuffed inboxes since someone hit “send” on the very first chain letter. We don’t condone spam or abuse emails—in fact, we do everything in our power at Drip to prevent them from ever being sent in the first place.

So, if you’ve been sent unsolicited emails by someone using a Drip account, we’d love to hear about it. The sooner we can end the spam, the better everyone’s inbox will be.

What is Drip doing to combat spam?

We have a fully dedicated team that monitors and builds automated alerting systems to both block bad actors and monitor poor sending habits across Drip.

We’d love to lay out all the specifics, but then the spammers would know all the tricks we have up our sleeves to stop them. Rest assured that we work hard, day and night, to stop spammers before they even deploy their emails.

However, over time, spammers have been evolving their strategies to look more and more like legitimate emails from people and brands you trust. Because of this, there is the rare occurrence that a spammer slips past our guards.

If you’re receiving spam or abuse emails from someone using a Drip account, please let us know as soon as you’re able so we can shut them down.

What is spam email?

A few different types of emails fall into the spam category, from phishing attacks and malware attachments to unsolicited emails and general junk. Whatever form it takes, we know it’s all unwanted.

These emails often share characteristics like these:

• Sender email doesn’t match the sender name.
  Double check the “From” email address and the sender name in the email copy. Do they match? If not, odds are good this email is spam.
• Sender email is trying to replicate a known brand.
  Does it look like you’re getting an email from a big brand you know and (probably) trust, but you never signed up for their emails? Look a little closer and make sure there isn’t anything off about about the sender address. Addresses with extra letters or manipulated names like “Pay.pal” or “Applee” are trying to bamboozle you.
• They’re asking for some personal information.
  Did a bank or the IRS just emailed you to ask for some pretty personal information—social security number, credit card details, unprompted account verification, online banking login information—over an email? Emails like this are sent by nefarious types looking to steal your information. Report these emails and dump ‘em.
• There’s an unfamiliar link or attachment.
  If an untrusted, unsolicited email is asking you to click a link or download an attachment, resist the urge! If you aren’t expecting an email from a brand you subscribe to (or don’t subscribe to) or a person you communicate with, these links and attachments could be viruses, malware, or other malicious materials just waiting to get inside your computer and wreak havoc.
• Good ol’ junk mail.
  These emails are usually ones that promise large sums of money, offer too-good-to-be-true medical remedies, deliver chain letters predicting unlucky circumstances, market products or brands you were never interested in, or inform you of prizes you won from contests you never entered. These emails are junk and should be reported.