User Manual
Overview

Segment by SMS Consent Status

Segment by SMS consent status, SMS specific events, and learn about the SMS Activity tab in the People Profile. 

 

Segment by SMS Consent Status

Segment by SMS consent status.

See people that are subscribed to SMS on the People page and filter for SMS Consent Is Granted. 

 

Segment for SMS Events

Segment for SMS events.

You can filter for the people who have performed certain events by using the filter Performed an Event and typing in the name of one of these events:

  • Text message delivered
  • Text message bounced
  • Text message clicked
  • Text message canceled
  • Text message skipped
  • Text message failed
  • Opted in to SMS
  • Opted out of SMS

We will be adding more ways to filter and segment your people in the future!

 

People Profile

New SMS field and Timeline

View SMS opt-in status on the Profile.

A person's opt-in status and SMS number are displayed on their Profile. View someone’s Profile by clicking on a person’s email address, and their opt-in status is listed at the top of the page. 

You will also see an SMS row on the person’s timeline. By hovering over the dot, Drip shows activity around messages sent on a specific day including:

  • The SMS name
  • The workflow name
  • “Received” if it was received but not clicked on
  • “Clicked” once it is clicked on

 

 

SMS Activity Timeline

SMS Activity tab.

View details for specific SMS messages in the SMS tab on the left side of a person’s profile. For each of your sent SMS messages, you can view:

  • Each message sent
  • If the person clicked a link in the message
  • If an order was attributed to the message

 

Activity Timeline

SMS on the All Activity tab.

View more granular SMS details in the All Activity timeline on the bottom half of a person’s profile. You can view when a person:

  • Submitted SMS Number
  • Text message delivered
  • Text message bounced
  • Text message clicked
  • Text message canceled
  • Text message skipped
  • Text message failed
  • Opted in to SMS
  • Opted out of SMS