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User Manual
Overview

Customer Events

Customer created

This event fires when a new Customer is added to your Shopify account. At that time, Drip uses the new customer's information to create a new person.

Customers can be created through the following methods:

  • Manually created in the Customers section of your Shopify account

  • Automatically created when the customer fills out their personal information during checkout or through the Shopify email subscription opt-in.

    You can view this event on the person's activity timeline after it fires:

    2018-11-15_10-48-31.png

To automate with this event in a workflow or rule:

  • Set up the Customer created trigger:

    2018-11-07_14-02-54.png
    This event can be used to determine if a Shopify customer has placed an order at any point before being added to your Drip account. If they have, they'll get tagged as a Customer. If they haven't, they'll get subscribed to a general marketing campaign:

    2019-03-06_15-07-20.png

Customer updated

This event fires when a customer's name, address, shipping, or bill address gets updated in Shopify.

Customers can be updated through one of the following methods:

  • Manually edit customer through their profile

  • Automatically when a customer updates something about their contact information while moving through a checkout.

    You can view this event on the person's activity timeline after it fires:

    2018-11-16_11-30-10.png
    If a custom field is also updated as a result, you'll see that information on the activity timeline:

    2018-11-16_11-52-35.png

To automate with this event in a workflow or rule:

  • Set up a Customer updated trigger:

    customer-updated.png

Customer disabled

This event fires when a customer's account is disabled. Shopify's Customer Accounts feature must be enabled.

To disable a Shopify customer's account:

  • Go the customer account you'd like to disable, and click Disable account:

    2018-11-15_11-09-38.png
    You can view this event on the person's activity timeline after it fires:

    2018-11-16_11-49-46.png

To automate with this event in a Workflow or Rule:

  • Set up a Customer disabled trigger:

    customer-disabled.png
    With this event, you can apply a tag to any customer whose account is set to 'disabled' in Shopify. You can trigger internal communication between your team by sending a notification email following this event:

    2019-03-06_15-10-44.png
    Although this event does not include information about a customer's checkout or order history, you can still add language to the notification email, informing your team there's been a change to a customer's account status:

    2018-11-21_12-11-09.png

Customer enabled

This event fires when a customer account becomes enabled. Shopify's Customer Accounts feature must be enabled.

To send an account invite to your Shopify customers:

  • Go to the customer's profile in Shopify, click Send account invite:

    2018-11-15_13-24-26.png
    You can view this event on the person's activity timeline after they've accepted the invite and created an account through your Shopify store:

    2018-11-16_11-50-17.png

To automate with this event in a Workflow or Rule:

  • Set up a Customer enabled trigger:

customer-enabled.png

With this event, you can trigger an automation to apply a tag to any customer whose account is enabled in Shopify. You can trigger internal communication between your team by sending a notification email following this event:

2019-03-06_15-12-01.png

Although this event does not include information about a customer's checkout or order history, you can still add language to the notification email, informing your team there's been a change to a customer's account status:

2018-11-21_12-10-35.png

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