The Profile, tags, and fields tab displays the person’s profile fields, Tags, Custom Fields, and Notes.
Under the person profile fields tab, you can edit the following fields:
- first name
- last name
- time zone
Primary fields are case sensitive. There can only be one iteration of each primary field in Drip. If the person's first and last name is not populated in their profile, their email will display next to the profile avatar.
When you initially add a first or last name field to your account, that is your account’s default first/ last name field. There can only one default first and last name field in your account. For example, if you have
First_Name, you can’t also have
first_name. Let’s say that you originally add
First_Name to your account, that will be your account’s default first name field, however, it won’t populate the primary field in people’s profile. The primary field will only populate if the default first name field is called
first_name. To change the default first name field so it maps to the built-in profile field:
Go to People > Fields
Locate your name field
If you change your first name field, make sure to update any liquid statements using the previous first name field.
Format Profile Fields
The profile fields can be imported manually, see our Import Data with Drip Guide on how to get started. These fields can also be populated via an ecommerce platform integration, like Shopify or Magento, and our Shopper Activity API or a third-party integration. To map fields from other platforms to Drip’s built-in profile fields:
For more information on how to set this up, see our Integrate with Drip Guide.
Web Visitor Properties
Identified people hold a few additional properties that unidentified people do not. In an individual person’s profile, you’ll see IP address, User agent, and Time zone which are collected once a person becomes identified.
In the Notes text box, you can add or delete text pertaining to the customer.