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User Manual
Overview

Inactive

The Inactive tab displays all of the Inactive people in your account.

The following information or features are available:

  • View the email address
  • View Lifetime Value recorded at the time they were moved to Inactive
  • View Orders recorded at the time they were moved to Inactive
  • View Deactivated date
  • Export as a CSV file
  • Search for an email address

The following information or features are not available:

  • Engage the people listed
  • Record new data

Inactive people do not count towards your billing statement.

Reactivate an Inactive Person

The following changes are made when you Activate an Inactive person

  • Allows you to engage with them using all of Drip’s features.
  • Drip will begin tracking events, orders, LTV, etc.
  • You will be billed for this person
  • Re-enter any Workflows they were subscribed to when they were deactivated
  • Begin receiving emails they were subscribed to when the deactivation occurred
  • Drip records a “Person activated” event on the person’s activity timeline so that you can see when someone was activated and segment based on activation date.

Manually Activate an Inactive Person


inactive tab

  1. In the Inactive tab, locate the person
  2. Click Activate
  3. The person will now appear in your Active tab

Only account owners and admins can activate people who are currently Inactive.


Delete an Inactive Person

inactive tab

  1. In the Inactive tab, locate the person
  2. Click Delete


When you delete a person, it permanently removes them and their data from your account. This action cannot be undone.

Export a CSV File of All Inactive People

Inactive people exports include the following data:

  • Token
  • Email address
  • Time zone
  • Status
  • Created at
  • Inactive at
  • Lifetime value

To export a CSV of all inactive people:

  1. Go to People > Inactive

  2. Click Actions > Export to CSV

The CSV file will be downloaded directly to your browser.

Exports of inactive people do not include tags and custom fields.

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