User Manual

1.5 + Integration Instructions

Magento Platform Compatibility

1.5, 1.6, 1.6.1,, 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2, 1.9.3, 1.9.4

Install the Magento Extension on Your Server

  1. Get our extension on the Magento Marketplace
  2. Go through the checkout process on the Magento Marketplace for the Drip M1 extension (don't worry, it's free)
  3. Under your Magento Marketplace profile's access keys, go to the Magento 1 tab
  4. Copy the latest version's access key to your Magento Connect Manager
  5. Under Paste extension key to install, click Install
  6. Flush the Magento cache
  7. Log out and back into your admin panel

Magento-1 is no longer supported by Adobe as of June 2020.

Connect the Magento Extension to Drip

Drip Connect Configuration.

To connect with Drip, you’ll need your Drip Account ID and API Token. To find this, click the person icon in the top-right corner in-app and click User Settings. If API access is not enabled, reach out to for further assistance. 

  1. In your Magento store’s admin panel go to System > Configuration > Drip > Drip Connect Configuration
  2. Change is Module Enabled to Yes
  3. Enter your Drip Account ID
  4. Enter your Drip API Key

Drip's Javascript snippet​ will be appended to every public-facing Magento page in your store. Whenever a new page is created, the Javascript snippet is automatically added.

Enable Debug Mode

Log settings.

If your Magento store is heavily customized, there may be conflicts that cause issues either with the Drip extension or others you have installed. To assist in troubleshooting, you can enable Debug Mode. Set the associated drop-down menu to “Yes” to write all API calls and responses to var/log/drip/apiclient/drip.log.

Not sure how to troubleshoot? Reach out to our Support team with a copy of the error log for assistance. 

Sync Customers to Drip

Drip Actions.

When you’re ready to sync historical data, click Sync All Customers to Drip. This will create person records in Drip with a “Synced from Magento” tag. No automations will be triggered. 

The sync averages a few minutes per thousand customer records but is spread out to avoid burdening your server. For example, if you have 100,000 records to sync, it may take a day or two to complete.

For the sync process to work, Magento cron must be running on your server. If it is not, the process will stall at “Queued”.

Drip charges based on total people count. Syncing your customers won’t charge you during a trial period, but may affect the price of your next bill. Learn more about Drip’s pricing.

Sync Orders to Drip

Drip Actions (orders).

After your store’s customers have been synced, click Sync All Orders to Drip. Once your orders are synced, you can confirm that it’s working by segmenting for orders in Drip. 

At this time, Drip doesn’t support multiple store views per Drip account. If your store needs to have each store or store view synced to its own Drip account, please reach out to We want to talk to you!

If customers and orders are synced from the "Default Config" store view, all records will be synced to the account specified in the default config. If customers and orders are synced from a specific store view, then only records assigned to that store view will be synced to the account specified in the store view's config.