User Manual

File Attachments

Drip does not support file attachments of any kind, including PDF files. This is in an effort to maintain good email sending practice. Email clients such as Google and Yahoo flag attachments in bulk email sending as a possible security threat. As a result, it’s much more likely that an email will end up in the spam folder, or in some cases, not get delivered at all when there are files attached directly in the email.

Hyperlink as an Alternative to Email File Attachments

Instead of attaching files to an email, hyperlink to the content in the email body. This requires that you to host the file or pdf on a service like Dropbox, Google Drive or any other hosting provider where you can store digital content.

Hyperlinking to files when sending bulk emails is best practice for the following reasons:

  • Most content and virus-scanning programs view attachments sent from any bulk mailing service as a potential security threat.

  • Content and virus-scanning programs block either the attachment or the email entirely if a potential security threat is detected.

  • Including a copy of your file in every email to each recipient could take up a lot of bandwidth and increase the size of your emails. Many ISPs and end-users will block emails above a certain size.

Set Up a Hyperlink in an Email

Link button

Once you’ve hosted your file on a file-sharing platform, get a shareable link to hyperlink to. Add a hyperlink in your email: 

  1. Open up the email editor of the email where you'd like to include the hyperlink
  2. Write out the text you'd like to link the file attachment to
  3. Highlight the text with your cursor
  4. Click the hyperlink button
  5. Enter the URL that will direct people to the content
  6. Click Insert

The file attachment will be hyperlinked to the highlighted text in your email. This also works as a trigger link. Learn more about how to Create Deeper Customer Interactions with Trigger Links

Use https:// before all URLs to ensure they work on all phone apps.