User Manual

Add Emails to an Existing Campaign

Need to add an email to an existing Campaign? A couple of things to keep in mind before you make any changes:

  • We recommend adding emails to the end of an existing Campaign. If emails are added in the middle, not everyone will receive them.

  • We don’t recommend re-arranging emails in an active Campaign because it can result in people in the Campaign receiving emails out of order. 

When you add an email to the end of a Campaign, the delay is based on the amount of time that has passed since a person received the (now) second to last email in the Campaign. For example, if the delay is 7 days and someone received the second to last email 18 days ago, they'll get the newly added email today.

Here are a few examples of the behavior when you add an email to an existing Campaign. 

  • You need to go in and add an additional email set to send second in your Campaign’s sequence. Anyone who’s already past that point in the Campaign will not receive the email. 

  • A customer receives the last email in a Campaign. Two weeks later, you add an additional email to the end of the Campaign. They will receive the email you just added because by default they’re still in the Campaign. Any email you add at the end of the Campaign will be delivered to the people in that Campaign, even if they have received the existing emails.

To prevent someone from receiving new emails added to a Campaign once they’ve already completed it, set up a Rule to remove them from the Campaign. 

  1. Select the Completed a campaign trigger and select the Campaign you want to modify

  2. Choose the Remove from a campaign action

People will be removed from the Campaign when they receive the last email, and they will not receive any additional emails that you add to the Campaign moving forward.