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User Manual
Overview

Monthly Billing

Monthly billing works on a high watermark system, which means that you are charged for the highest number of active people in your account for the billing period and not the number at the time of billing. Although each invoice is for your next month of service, the cost is based on your previous month’s usage. For example, the cost of an invoice on March 1 for Service from March 1 to April 1 is based on your usage from February 1 to March 1.

If your Total People count account exceeds the limit for the plan you originally signed up for, your account will auto upgrade to the next most cost-effective plan type based on the high water mark of active people in your account(s) during that billing period.