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User Manual
Overview

Email Metrics

Email metrics for a Broadcast Level email

The Email Metrics report allows you to view open, click, unsubscribe, and reply rates for a given timeframe for an email you’ve already sent.

Per Email

Select the level of email, Broadcast, Campaign, or Automation email for which you’d like to run a report.

Bulk Download

Download a CSV file with aggregate metrics for all emails of a given type that were sent during the date range.

View a Report 

To view data and events for a particular email:

  1. Go to Analytics > Email Metrics 
  2. Select Broadcast Level, Campaign Level, or Automation Level 
  3. Select a specific email 

You can view opens, clicks, and unsubscribes for that email. 

Export a CSV File

To export the people in the Email Metrics report to a CSV file: 

  1. Go to Analytics > Email Metrics 
  2. Select Broadcast Level, Campaign Level, or Automation Level
  3. Select a specific email 
  4. Scroll to the bottom of the page 
  5. Click Export to CSV
  6. Click Okay 

A CSV file of everyone in the Email Metrics report will be emailed to the email address you're logged in as. 

Bulk Download 

Bulk Download of email metrics

Run a bulk download to export key email data to CSV file. To download a CSV file with aggregate metrics for all emails of a given type for a given date range:

  1. Go to Analytics > Email Metrics 
  2. Click Bulk Download 
  3. Select Broadcast Level, Campaign Level, or Automation Level
  4. Click Start Date and use the calendar to select a start date
  5. Click End Date and use the calendar to select an end date 
  6. Click Download Report 

You will receive an email with a link to download the CSV file.