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User Manual
Overview

Email Metrics

Email metrics for a Broadcast Level email

The Email Metrics report allows you to view open, click, unsubscribe, and reply rates for a given timeframe for an email you’ve already sent.

Open rate and click rate are unique.

Per Email

Select the level of email, Broadcast, Campaign, or Automation email for which you’d like to run a report.

Bulk Download

Download a CSV file with aggregate metrics for all emails of a given type that were sent during the date range.

View a Report 

To view data and events for a particular email:

  1. Go to Analytics > Email Metrics 
  2. Select Broadcast Level, Campaign Level, or Automation Level 
  3. Select a specific email 

You can view opens, clicks, and unsubscribes for that email. 

Export a CSV File

To export the people in the Email Metrics report to a CSV file: 

  1. Go to Analytics > Email Metrics 
  2. Select Broadcast Level, Campaign Level, or Automation Level
  3. Select a specific email 
  4. Scroll to the bottom of the page 
  5. Click Export to CSV
  6. Click Okay 

A CSV file of everyone in the Email Metrics report will be emailed to the email address you're logged in as. 

Bulk Download 

Bulk Download of email metrics

Run a bulk download to export key email data to CSV file. To download a CSV file with aggregate metrics for all emails of a given type for a given date range:

  1. Go to Analytics > Email Metrics 
  2. Click Bulk Download 
  3. Select Broadcast Level, Campaign Level, or Automation Level
  4. Click Start Date and use the calendar to select a start date
  5. Click End Date and use the calendar to select an end date 
  6. Click Download Report 

You will receive an email with a link to download the CSV file.