User Manual
Overview

Clicks

The Clicks report shows the number of unique clicks for each link in an email for a given date range. The report shows all of the links clicked in the email in descending order by the highest number of unique clicks. To view a Clicks report:

  1. Go to Analytics > Clicks 
  2. Select Single Email Campaign Level, Email Series Campaign Level, or Automation Level
  3. Select a specific email 

You will see the Clicks report for that email.

The report does not count multiple clicks from the same person.

Unique Clicks

The total number of unique clicks of a link in the specified email type. Multiple clicks by the same person for the same link do not attribute to the report.

CTR

Click through rate (CTR) reports the percentage rate at which people who received the email clicked a link. This is calculated as the number of unique link clicks divided by the total number of people that received the email.

Apply Tag

From the Clicks report, you can apply a tag to every person that clicked a link to see who clicked on a specific link. If a person already is applied the tag, no further action is taken. To apply a tag:

  1. Click Apply a tag
  2. Type in a tag name 
  3. Click Apply 

The tag will be applied to the people who clicked on that link. View the people with the tag on the People page. 

Report level

View a Clicks report at the Single Email Campaign, Email Series Campaign, or Automation email level.

Single Email Level

This report level returns the total number of unique clicks, by link, in a single email for a given date range.

To run the Single Email Level report:

  1. Click the report level drop-down 
  2. Select Single Email Level 
  3. Select Choose a single email... 
  4. Select a Single Email 

Email Series Campaign Level

This report level returns the total number of unique clicks, by link, in an Email Series Campaign email for a given date range.

To run the Email Series Campaign Level report:

  1. Click the report level drop-down 
  2. Select Email Series Campaign Level 
  3. Select Choose an Email Series Campaign... 
  4. Select an Email Series Campaign  

Automation Level

This report level returns the total number of unique clicks, by link, in an automation email for a given date range.

To run the Automation Level report:

  1. Click the report level drop-down 
  2. Select Automation Level 
  3. Select Choose an email...
  4. Select an automation email 

Select a Date Range

The date range determines the length of time to show analytics on the dashboard. Use the calendar to select a date range for the report. When you run a new report, the date range defaults to show the past 30 days. 

To select a date range:

  1. Click the date range drop-down 
  2. Select a start date 
  3. Select an end date 
  4. Click Apply 

Once a new date range is applied, the report refreshes with analytics for the given date range.