Post-Purchase

Know Your Strategy

While acquiring new customers is important, your business will get to (or is already at) the point where retaining your current customers is just as crucial (and cheaper). Nearly 80% of consumers say that a positive brand experience overall post-purchase is important to them. This means that once a customer has made a purchase, you need to have an effective strategy to create loyalty with them. Post-purchase, you know something new about the customer, and you should incorporate that information into your subsequent messaging strategy. Drip makes it easy for you to connect with those customers and keep the conversation going! 

Create Great Email Content

Keep these points in mind when thinking through how to craft email content for your post-purchase strategy.  

  1. Personalized messaging. Now that they've made a purchase, you know more about them. Use that information to build a stronger relationship with personalized content

  2. Product recommendations. Recommend products that complement their initial purchase. In Drip, you can easily insert product recommendations into your emails. 

  3. Capture Social Proof. Show real customers loving the product. For example, use a hashtag for that specific product and tag your company in the image. 

  4. Incentive to purchase again. Start a referral program. A reward for encouraging friends and family to purchase can go a long way. 

Configure Your Workflow

Post purchase workflow.

Trigger

Edit your workflow trigger.

Configure your Triggers to align with your ecommerce platform. 

Magento: Placed an order

Magento placed an order trigger.

Shopper Activity API: Placed an order

Shopper Activity API placed an order trigger.

Craft Your Emails

Create your emails with our Visual Email Builder

Activate Your Workflow

Click Start Workflow in the upper right-hand corner to activate your Workflow.  

Measure Your Post Purchase Workflow Performance

Post-purchase revenue dashboard.

After your Workflow has been running for a few weeks, see how it’s performing on the Workflow Dashboard. The Workflow Dashboard allows you to do a deeper analysis of performance and understand what’s working and what’s not, so you can optimize your marketing strategies and build better, more profitable relationships with your customers.